Question 1

What do I pay online?

Accepted Answer

After the host accepts, Stripe checkout includes: a prepaid commission (percentage of your net rental after any voucher), a fixed booking service fee, an optional refundable no-show hold, and the full listing security deposit when the listing has one. Cash you pay the host at pickup for the rental is the net rental minus that commission prepay and an estimated fee on the hold (see checkout preview and terms).

Question 2

Do I get the commission or service fee back?

Accepted Answer

No — those are kept by the platform. The refundable no-show hold and the security deposit (when charged) are refunded to your card after return when conditions are met, unless documented deductions apply to the deposit. Free-cancellation rules may refund the full card capture when you cancel inside the policy window.

Question 3

When do I get my deposit back?

Accepted Answer

After drop-off, when the trip is closed with no open return issue, the deposit is refunded to your card unless there are documented deductions (damage, fines, fuel, etc.). Partial refunds are logged with a reason.

Question 4

What currency is used?

Accepted Answer

Listings and checkout use EUR. Carry enough cash in EUR for the portion paid to the host at pickup.

Question 5

How do I arrange pickup?

Accepted Answer

After booking, coordinate time and exact meeting point with your host via the contact methods provided. Many pickups are at Tirana airport, hotels, or city addresses.

Question 6

What should I check before driving away?

Accepted Answer

Walk around the car with the host, note existing damage on photos or a handover sheet, confirm fuel level, and verify the vehicle matches the listing (model, plates, key equipment).

Question 7

Can I return the car in a different city?

Accepted Answer

Only if the listing and booking allow it. One-way fees may apply—confirm with the host before you book.

Question 8

Is insurance included?

Accepted Answer

Coverage varies by host and vehicle. Listings show whether full insurance options are available. Read the listing details and ask the host before you confirm.

Question 9

What does the security deposit cover?

Accepted Answer

The deposit backs potential damage, traffic fines, or fuel discrepancies. Valid deductions are documented; the remainder is refunded after the rental ends.

Question 10

What if the car breaks down?

Accepted Answer

Contact the host immediately. Procedures depend on the host’s roadside assistance or insurance. The platform can help with communication but is not the insurer.

Question 11

Do I need an International Driving Permit (IDP)?

Accepted Answer

Many EU, UK, and US licences are accepted. If your licence is not in the Latin alphabet, carry an IDP or confirm with your host and local rules.

Question 12

Are Albanian roads difficult?

Accepted Answer

Main coastal and intercity roads are generally good. Mountain roads and rural routes need more caution, especially at night or in bad weather.

Question 13

What about speed limits and police checks?

Accepted Answer

Follow posted limits and carry your licence, registration (with the car), and rental-related documents. Random checks occur—stay calm and cooperative.

Question 14

How are hosts verified?

Accepted Answer

Hosts can complete verification steps including ID review by our team. A “verified” badge indicates we have passed certain checks; it does not guarantee every trip outcome.

Question 15

How do I report a problem?

Accepted Answer

Use platform support contact and keep messages on the platform when possible. For emergencies, contact local authorities first.

Question 16

Can I delete my account?

Accepted Answer

Yes, where the account settings allow closure. Pending bookings may be cancelled; some records may be retained for legal and payment audit reasons as described in our Privacy policy.

Frequently asked questions